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Nick has tapped into what truly makes employees happy and organizations successful. It’s the Trust & Track Leadership™ Method —building trust while tracking the team’s performance along the way, and coaching and course-correcting in the moment. In his talks, Nick shares these real-life ideas, strategies and processes that can turn any small business into a successful, high-performance organization.
Build a Positive Culture on Purpose
How to Use Purpose & Values to Create a Thriving Organization
Do your employees love to come to work? Join Nick Sarillo, author of A Slice of the Pie, and Founder of Nick’s Pizza and Pub as he shares his success secrets to turning any small business into a successful, high-performance organization. One where employees love to come to work – and it shows, each and every day through their performance. Nick’s restaurant is one of the top ten busiest independent pizza companies in the U.S Margins are often twice those of the average pizza joint, while employee turnover is less than 20% per year in an industry that averages more than 150% …which is incredible when you consider more than 70% of Nick’s employees are under the age of 25 and part of a generation in which job hopping is the new normal. Nick’s restaurants serve as a great example of how clearly defining and living your company’s purpose and values can create a world-class culture in any organization and industry. Nick will share real life examples from his experience detailing how you can create the type of company culture you’ve always wanted to work for. Nick also provides tangible tools that you can begin implementing in your business immediately!
Customer Loyalty
A Family Recipe For Success
Have you ever tipped your server a $1,000 for a $35 restaurant bill? At Nick’s Pizza and Pub restaurants this has happened four times. Nick Sarillo’s compelling and surreal “It’s A Wonderful Life” story about an everyday business that was able to rally and unite an entire community serves as a great example of how clearly defining your company’s purpose and values can create a world-class culture of customer service in any organization and any industry. Enhancing customer service starts with turning your employees into leaders rather than followers. At Nick’s, the word “customer” is actually not part of the language; instead the goal is to create meaningful “guests” relationships and experiences that go beyond a single monetary transaction. Similarly, Nick’s does not have a “staff” hired to perform mind-numbing tasks. Instead Nick’s dynamic “team” of leaders work together as a dedicated family, utilizing their purpose and set of values to find solutions on their own. In this session, gain Nick’s real-life examples of how to set your team up for success and provide “Unforgettable Guest Experiences.”
Trust & Track Leadership™
A Proven Method For Achieving Purpose And Profitability
Today’s ever-changing business environment requires a new type of leader to be more effective in the way we communicate and develop our people. In this session, be inspired to shift from the dated command-and-control style of leadership and join the Trust and Track Leadership™ movement. The restaurant industry is known for having 150-200 percent employee turnover rates. With almost 200 team members, Nick’s Pizza & Pub maintains less than a 25 percent turnover annually. How can that be? Being a Trust and Track Leader means operating in an environment of trust and having the ability to lead company culture, not just tell people what to do. Using real life experiences, Nick shares how to create a meaningful place to work where leaders are coaches that build and inspire their team.
Millennials and Gen Z CAN Be the Best Leaders
How to Benefit From Your Youngest Employees
Millennials and Gen Z (under the age of 19) has brought unique workforce opportunities. They expect to “feel” heard and want a spot at the table. They expect to be mentored and recognized. At Nick’s Pizza & Pubs restaurants, millennials lead the way – not only do they represent more than 70% of the workforce, they are great leaders and strongly contribute to the bottom line. Nick’s operates a “Business as a School” with processes based on company purpose and values for hiring, onboarding/training, feedback, recognition and more. Come and learn how you too can successfully integrate millennials into your workforce.